Dial session
Live status
Queue remaining
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Session
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Agent lines
Waiting for dial state…
Agent lines setup
Add line
PSTN agents are dialed into their persistent conference when the session starts. Browser agents click “Join in browser” on their line to connect via the Twilio Voice SDK (headset recommended).
Import contacts
Columns: name, phone required; optional street_address, city, state, zip. Header row auto-detected.
Queue
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Call history
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Today’s dashboard
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Team members
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Create user
Twilio configuration
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Update credentials
Saving verifies the credentials against Twilio (account lookup + number ownership) before storing. The token is never returned by the API.
Google Calendar
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